Privacy Policy – Jijenge App

Effective Date: August 8, 2025

1. Introduction

Welcome to Jijenge, a mobile application developed to help you manage your finances, save, invest, and grow your wealth.

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information.

2. Information We Collect

Account & Contact Info: Name, phone number, email address, ID number, date of birth
Device Info: Device type, OS, IP address
Usage Data: Features used, session duration, interactions
Location (Optional): To improve relevant services (e.g., branch locator)

3. How We Use Your Information

Provide and improve app functionality
Offer customer support
Send important notifications
Verify identity and prevent fraud
Comply with legal obligations

4. Data Sharing

We do not sell your personal data. We may share data with:

Service providers for technical support (under confidentiality agreements)
Regulatory authorities (as required by law)
Payment processors (e.g., for M-Pesa, Card payments)

5. Data Security

We implement industry-standard encryption and security practices to protect your data. However, no method of transmission is 100% secure.

6. Your Rights

Access the data we hold about you
Correct inaccurate data
Request data deletion (see below)
Withdraw consent (which may affect your app use)

7. Data Retention

We retain your data only as long as your account is active or as required by law or financial regulations.

8. Children’s Privacy

Our app is not intended for children under 18. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this Privacy Policy. You will be notified via the app or email if changes are significant.

10. Contact Us

For questions, feedback, or to request data deletion:

Email: support@jijengeapp.com
Phone: +254-XXX-XXX-XXX
Address: Jijenge HQ, Nairobi, Kenya

Data Deletion Request Template

Subject: Request for Account Deletion & Data Removal – Jijenge App


Dear Jijenge Support,

I am a registered user of the Jijenge App and would like to request the deletion of my account and all associated personal data in accordance with your Privacy Policy and applicable data protection laws.

Here are my details:

- Full Name: [Your Full Name]  
- Phone Number (used in the app): [Your Phone Number]  
- Email (if applicable): [Your Email Address]  
- Reason for deletion (optional): [e.g., No longer using the app]

Please confirm once my data has been deleted or if you require any additional information.

Thank you,  
[Your Name]